Shipping & Returns


Shipping & Returns

Please be aware that when you place your order your collar will be made from scratch this can sometimes take a couple of days to finalise so please be patient.

SHIPPING                                                                                               All orders are sent 1st Class Tracked Royal Mail

RETURNS                                                                                             Returns are accepted within 7 days in brand new condition. No Dog hair, smell,dirt or signs of wear please.If you would like an exchange please pop a note in requesting the size you need. Bones is not responsible for returns cost or lost post.

We reserve the right to reject any returns that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.

For any concerns or questions you may have please email: or simply fill out our contact form.